Legal Intake Specialist

Located in Glendale, California, RK Legal seeks a motivated, people-oriented individual to serve as the first point of contact for prospective clients.

This is an in-person, full-time job with the following schedule: Monday-Friday, 8:30 a.m. - 5:00 p.m.

Compensation: $20 to $30 per hour, depending on experience. Eligible employees may earn merit-based performance bonuses.

Benefits: PTO, paid parking, 401(k), and additional benefits.

The ideal candidate is a strong communicator who is interested in labor and employment law (e.g. wrongful termination, employment discrimination/harassment/retaliation, and wage and hour matters) and workers' compensation law. This role is the front door of the firm. You will speak with people on some of the hardest days of their working lives, gather the facts our attorneys need to evaluate their cases, and move qualified leads to signed clients quickly and accurately.

Primary duties/responsibilities include, but are not limited to:

• Answer and return inbound calls, web inquiries, texts, and emails from prospective clients, and follow up with leads promptly;
• Conduct structured intake interviews using the firm's intake script, gathering dates of employment, job title, employer information, and claim-specific facts;
• Screen prospective employment matters for discrimination, harassment, retaliation, wrongful termination, whistleblower, misclassification, and wage and hour issues (unpaid overtime, meal and rest breaks, off-the-clock work, unreimbursed expenses);
• Screen prospective workers' compensation matters for specific injury and cumulative trauma claims, including injury dates, claim information, and medical treatment;
• Run conflict checks and enter all leads, intake notes, and follow-ups in the firm's case management database;
• Prepare clear, organized intake summaries for attorney review;
• Schedule consultations with attorneys and manage the firm's intake calendar;
• Prepare and send retainer agreements and intake documents for electronic signature, and track them through completion;
• Request and collect initial documents from new clients (pay stubs, termination letters, claim forms, medical records);
• Prepare declination and referral correspondence at the direction of the managing attorney;
• Maintain lead tracking and report on intake volume and conversion.

RK Legal offers a generous compensation package and eligible employees may earn bonuses awarded in recognition of individual merit-based performance.

Desired Skills & Experience
-Bilingual English/Spanish strongly preferred.
-Excellent phone presence, active listening, and written communication skills.
-Ability to handle emotional or frustrated callers with patience and professionalism.
-Comfortable with case management software, CRM or lead-tracking tools, and Microsoft Office.
-1+ year of legal intake, law firm, or client-facing call center at a law firm required. If this requirement is not met, your application will automatically be disqualified.
-Plaintiff-side employment or workers' compensation intake experience is a plus.

Benefit Conditions:

• Only full-time employees eligible
• In-person position (no remote work)

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• People-oriented -- enjoys interacting with people and building rapport quickly
• Dependable -- more reliable than spontaneous
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys hitting goals and converting leads
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement

Experience:

• Law office: 1 year (Required)

Language:

• Spanish (Preferred)

Ability to Commute:

• Glendale, CA 91204 (Required)

Work Location: In person