Law Firm Intake Specialist

About the Role
Martin IP Law Group is growing, and we're looking for a full-time Legal Intake Specialist to be the first voice people hear when they contact us. You'll answer inbound calls from prospective clients, learn what they're trying to protect, screen for fit, and keep our attorneys' consultation calendar running smoothly. If you want your work to make a real difference for the people you talk to every day, we'd like to meet you.

Why This Job Is Different
Plenty of client-facing jobs ask you to push products people don't need. This isn't one of them.

Clients are inventors, engineers, and business owners who have built something worth protecting, whether that's a patent, trademark, copyright, or trade secret. Something real is on the line for them. Your job is to help them understand their options and confidently take the right next step.

We're a small, close-knit IP firm in downtown Evansville, Indiana, with a satellite office in Carmel. We have one attorney, a growing support team, and a shared commitment to building something exceptional. If you want work that matters and room to grow as far as your effort takes you, read on.

How to Apply (Please Read Carefully)
We've added one small extra step. It isn't there to make things harder. It tells us something important about you.

• Read "A Message to Garcia" by Elbert Hubbard. It's short and free online. In your answer to the "Why do you think you are a good fit?" question, write one paragraph (no more) on why you think we asked you to read it before applying.

• In the "Full Name" field, enter your last name and then your first name, both spelled backwards.

If that sounds like too much trouble, this probably isn't the right role for you. If it sounds intriguing, we'd love to hear from you.

$18 - $24 hourly

What You'll Do

• Answer inbound calls and inquiries with professionalism and warmth
• Learn about each prospect's needs and gather key details about their matter
• Screen inquiries to see if they're a fit for the firm
• Schedule and manage attorney consultations
• Follow up with prospects so no opportunity falls through the cracks

• Excellent and empathetic verbal and written communication skills required
• Familiarity with case management and CRM systems a bonus
• High school diploma or equivalent required; Bachelor’s degree preferred
• Previous customer service or sales experience preferred
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Strong computer and data entry skills
• Previous legal experience highly valued

Who We're Looking For

We're not hung up on a specific degree or years of experience. We want to hire the right person — someone smart, enthusiastic, and genuinely motivated to grow. That said, we'd love someone who fits at least three of the following:

• You communicate exceptionally well — in writing, on the phone, and face-to-face
• You have a track record of success in sales (any kind counts)
• You're actively interested in building a career in sales and client development
• You pick up new skills quickly and enjoy the process
• You have experience in phone-based or high-ticket sales
• You want a job that genuinely rewards creativity
• You take constructive feedback well and use it to improve
• You want to work somewhere people actually enjoy coming to work
• You're energized by challenges, not paralyzed by them

You'll Thrive Here If...

• You're a reader — books, articles, anything that makes you sharper
• You take initiative and don't need to be hand-held through every task
• You're a team player who leaves politics at the door
• You believe results come from effort, and you act accordingly
• You want to become genuinely excellent at what you do — not just adequate

This is a full-time position with a full benefits package:

• Health, dental, and vision insurance

• 401(k) with a 3% employer match

• Paid time off

• Flexible scheduling

We want to find the right person and invest in making them extraordinary. This is a real growth opportunity, not a dead end.