Front Desk Receptionist

**Because we thoughtfully review our applications, we are not able to provide individual updates regarding application status. If we decide to move forward, a member of our team will reach out directly. Thank you for your understanding and for considering joining our firm.

Receptionist

About Us: At Relational Estate & Elder Law, we are deeply committed to helping residents in Winchester, Northern Virginia, and the Shenandoah Valley protect their families, assets, and futures. Our team of dedicated legal professionals specializes in estate planning, elder planning, and estate administration. We are passionate about creating personalized legal solutions that provide our clients with peace of mind, knowing their families and futures are secure.

Description: We are seeking a reliable and detail-oriented Receptionist to join our team. The primary responsibility of this role is to answer phones and serve as a witness during client document executions, ensuring the signing process is conducted with accuracy, professionalism, and care. In addition, this position provides administrative support through scheduling, document handling, client communications, payment processing, office organization, and other operational projects that support the team's success. As part of our mission, this role helps people through important life decisions and interacts with clients in a compassionate, professional, and reassuring manner.

Location: Winchester, VA

Position Type: Full-Time

Compensation: $20 - $23 an hour

Schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m.

What We Are Looking For: The ideal candidate enjoys helping people, takes pride in keeping things organized, notices details others miss, and follows through on tasks without needing constant reminders. They enjoy creating a welcoming, hospitable experience for clients while ensuring administrative tasks are completed accurately and efficiently.

Prerequisites:

• At least 1 year of prior experience in a client-facing or customer service role (law firm, medical office, professional services preferred)

Required Skills:

• High attention to detail and accuracy when handling client communications, scheduling, payments, documents, and administrative tasks
• Strong verbal communication and professional phone etiquette
• Strong written communication skills, including the ability to draft professional emails with proper grammar, tone, and attention to detail.
• Excellent organizational and time management skills
• Competence with calendar systems, scanning, and office technology
• Proactive, service-oriented mindset
• Ability to maintain confidentiality and exercise discretion
• Comfortable learning new technology platforms and working in a digital, cloud-based environment

Job Responsibilities:

• Greet clients in a friendly and sincere manner, making them feel comfortable when they visit the office.
• Answer phone during assigned time periods in a professional and courteous manner.
• Schedule or reschedule client appointments.
• Draft and send professional emails to clients and prospective clients using appropriate grammar, tone, and professionalism.
• Greet and seat clients for meetings.
• Prepare meeting rooms, client paperwork, and supporting materials for scheduled client appointments and document signings.
• Provide a warm, professional, and supportive experience for clients throughout the scheduling, meeting, and document-signing process.
• Proofread basic correspondence, forms, and documents for accuracy, completeness, grammar, and formatting.
• Run firm errands when requested.
• Accept client payments over the phone, in person, or by mail.
• Witness document signings to meet Virginia law standards.
• Scan executed documents and file them accordingly.
• Retrieve, sort mail, and process in a timely manner.
• Keep all client-facing areas, including restrooms and conference rooms, tidy.
• Monitor and stock office, cleaning, and kitchen supplies.
• Assist with special projects as requested.  

What We Offer:

• Comprehensive benefits package, including health, dental, and vision insurance
• Matching retirement contributions
• Life and disability insurance (short- and long-term)
• Paid time off and holiday pay
• Opportunities for growth and career advancement
• A collaborative, fun, and inviting company culture

Our Hiring Process: We want to ensure that we’re a good fit for each other. Our hiring process includes multiple stages of interviews, phone and in-person, and a review of your professional references. If selected for the first step, you will be asked to review our firm's values to ensure alignment with our team’s mission and culture.

Pay: $20.00 - $23.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• client-facing or customer service: 1 year (Required)

Work Location: In person