Case Manager

Job Title: Case Manager / Assistant

Company: Big Tex Injury Lawyers

Location: Houston, Texas 77007

Reports To: Lead Case Manager / Office Manager

Type: Full-Time | In-Person | Hourly

I. POSITION OVERVIEW

As a Case Manager / Assistant at Big Tex Injury Lawyers, you will be the first point of contact for many of our clients and will own specific, assigned cases and cases managed as a team from intake through final disbursement. Under the supervision of our administrative staff and attorneys, you will open new matters, initiate and investigate first-party (UM/UIM, PIP) and third-party claims, get clients into treatment and manage that treatment to completion, collect medical bills, records, and supporting affidavits, draft demand packages, and close out claims. Keeping clients informed, valued, and supported throughout the legal process is critical to this role. We are looking for a highly-skilled, self-directed individual with excellent phone etiquette and a strong drive to achieve results to join our high-performing team.

II. KEY RESPONSIBILITIES

a) Intake & Case Opening:

Handle calls from injured potential clients, analyze their situations, and obtain documents and the signed retainer

Open and maintain case files in Filevine; ensure all activity (calls, emails, texts, tasks) is thoroughly documented

Calendar and monitor deadlines (statutes of limitation, treatment progress, insurance responses, demand deadlines, etc.)

b) Claims Initiation & Investigation:

Open first-party and third-party claims; send letters of representation; obtain claim numbers, policy limits, and adjuster contacts

Send preservation letters, and request crash reports, 911 recordings, body and dash camera footage, and other public records

Locate witnesses and obtain photographs, video, and other evidence; track property damage and liability determinations

c) Medical Treatment & Client Care:

Get clients into treatment promptly following intake, handle medical referrals, and send appointment reminders

Monitor treatment through completion, follow up on gaps in care, and communicate with providers regarding treatment status, balances, and letters of protection

Communicate regularly with clients to provide status updates and ensure a high level of client satisfaction

d) Medical Bills, Records & Affidavits:

Request, collect, and review medical bills and records, and obtain affidavits under Section 18.001 of the Texas Civil Practice and Remedies Code and business-records affidavits

e) Demands, Negotiation & Closing:

Draft demand packages for attorney review, and negotiate insurer offers within the authority given by the supervising attorney and client

Prepare and track releases and closing documents, resolve liens and subrogation interests, and negotiate reductions of medical balances

Prepare settlement statements and client disbursement checks for attorney approval, and close out claims once funds are disbursed

Coordinate with litigation staff on cases that do not resolve pre-suit, including the timely transfer of files, evidence, and claim information

f) Collaboration & Administration:

Work closely with attorneys, attend team meetings, and provide weekly status reports on assigned tasks

Manage Firm communications to include emails, faxes, and mail; calendar deadlines from communications received; and scan and file case documentation into the Firm's system

Maintain strict client confidentiality and a professional office environment, and provide clerical assistance to co-workers

Assist with general office upkeep, including keeping the kitchen, supply room, and common areas stocked, clean, and organized, and reordering office supplies as needed

Other tasks related to the operation of the firm, as assigned, from time to time

All tasks related to the progression and development of claims and cases

III. REQUIRED QUALIFICATIONS

Bilingual (Spanish/English); fluent in reading, writing, and speaking both languages

Proficiency with Filevine (or similar case-management software) and MS Office

Preparedness to learn and implement what is taught

Excellent written and verbal communication skills and phone etiquette; personable and professional with clients, providers, and insurers

Highly organized, detail-oriented, able to manage multiple files simultaneously, and prepared to work as part of a team

IV. COMPENSATION & BENEFITS

Competitive hourly rate commensurate with market and experience

V. TO APPLY

Email your resume and a brief cover letter outlining your relevant experience to [email protected]. Please use “Case Manager / Assistant” in the subject line.

Big Tex Injury Lawyers is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $17.00 - $25.00 per hour

Work Location: In person