Senior Personal Injury Case Manager

We are a growing personal injury law firm seeking an experienced Senior Case Manager to manage personal injury cases from initial intake through pre-litigation settlement.

This role requires someone who can independently manage a substantial caseload while also providing a high-touch client experience. We are looking for a case manager who understands that strong case management is not only about moving files forward—it is also about keeping clients informed, building trust, documenting every important interaction, and working closely with the legal team throughout the life of the case.

The ideal candidate is highly organized, detail-oriented, self-motivated, proactive, and comfortable managing approximately 60–75 active cases at a time.

Bilingual English/Spanish is required.

Responsibilities

• Manage approximately 60–75 active pre-litigation personal injury cases
• Handle cases from initial intake through settlement
• Provide a high level of client service and communication throughout the case
• Maintain regular contact with clients regarding treatment, case progress, next steps, and outstanding items
• Build strong relationships with clients and ensure they feel informed and supported throughout the process
• Conduct new client intake and ensure all necessary documentation is obtained
• Coordinate and monitor medical treatment
• Identify gaps in treatment, outstanding referrals, or issues that may delay or negatively affect a case
• Understand where each client is in the treatment process and what needs to happen next to move the case forward
• Obtain and organize medical records, medical bills, accident reports, insurance information, and supporting documentation
• Communicate with medical providers, insurance adjusters, lienholders, and other third parties
• Prepare comprehensive settlement demand packages
• Track demands, deadlines, settlement offers, negotiations, and case milestones
• Maintain complete and accurate records in the firm's CRM/case management system
• Work closely and collaboratively with attorneys, other Senior Case Managers, and support staff
• Participate in case reviews and communicate potential issues, delays, or concerns to the appropriate attorney or team member
• Proactively follow up on outstanding items and ensure cases do not remain stagnant

Qualifications

• Bilingual in English and Spanish required
• 4 Years+ personal injury case management experience required
• Strong experience handling the entire pre-litigation lifecycle of a personal injury case
• Experience independently managing approximately 60–75 active cases
• Strong understanding of personal injury medical treatment and how treatment affects the progression and value of a claim
• Experience preparing settlement demand packages
• Familiarity with bodily injury claims, insurance coverage, medical records, medical bills, liens, and settlement procedures
• Ability to communicate professionally and empathetically with clients, including clients who may be frustrated, injured, or unfamiliar with the legal process
• Strong attention to detail and documentation
• Excellent organizational and time-management skills
• Ability to work independently while also functioning as part of a highly collaborative legal team

Pay: $55,000.00 - $75,000.00 per year

Benefits:

• Flexible schedule
• Free parking
• Paid sick time
• Paid time off
• Work from home

Work Location: Hybrid remote in Dallas, TX 75204