Processing Department Manager – Personal Injury Law Firm

fshtein Law Firm, P.C. is seeking an experienced Processing Department Manager to oversee and manage our Processing Department.

The ideal candidate has strong experience in New York personal injury law, understands the pre-litigation process from intake through case development, and has proven experience supervising employees, maintaining workflows, and ensuring that cases are handled accurately and on time.

Responsibilities

• Manage and supervise the day-to-day operations of the Processing Department
• Supervise, train, and support processing staff
• Assign work and monitor employee productivity and performance
• Review cases to ensure required documents, records, and information are obtained timely
• Monitor case progress and identify delays, missing documentation, or other issues
• Ensure proper follow-up with clients, medical providers, insurance companies, and other parties
• Maintain department procedures, deadlines, and quality-control standards
• Review staff work for accuracy and completeness
• Work closely with attorneys, case managers, and other departments
• Identify workflow issues and implement improvements
• Conduct regular case reviews and follow up on outstanding tasks
• Ensure accurate and timely updates in the firm's case-management system
• Provide management with updates regarding department performance and outstanding issues

Qualifications

• Prior experience in a New York personal injury law firm is required
• Strong knowledge of personal injury case processing and pre-litigation procedures
• Prior supervisory, team-lead, or management experience strongly preferred
• Excellent organizational and follow-up skills
• Ability to manage multiple employees and a high-volume caseload
• Strong attention to detail and ability to identify problems before they affect a case
• Excellent written and verbal communication skills
• Ability to establish accountability and maintain department standards
• Experience with legal case-management software; SmartAdvocate experience is a plus

What We Are Looking For

We are looking for a hands-on manager who can take ownership of the department. This position requires someone who can not only supervise employees, but also understand the work being performed, review cases, identify deficiencies, establish priorities, and make sure tasks are completed correctly and on time.

This is a full-time, in-office position.

Experience:
Personal Injury Law: Required
Management/Supervisory Experience: Preferred
SmartAdvocate: Preferred

Pay: Up to $30.00 per hour

Expected hours: 40.0 per week

Work Location: In person