Personal Injury Office Assistant

Personal Injury Office Assistant

Full-Time

Position Summary

The Personal Injury Office Assistant provides administrative and office support to management staff and legal assistants handling personal injury matters. This position serves as a potential point of contact for clients, medical providers, and insurance companies while assisting with case management from intake through settlement.

The ideal candidate is organized, detail-oriented and compassionate. Previous personal injury experience is preferred but not required for the right candidate.

Essential Duties & Responsibilities Client Communication

• Serve as a point of contact for clients.
• Answer incoming calls and assist with client inquiries.
• Conduct client intake interviews and gather necessary documentation.
• Provide case status updates to clients.
• Schedule appointments and maintain attorney or management calendars.

Case Management Support

• Open and organize new personal injury files.
• Request and obtain medical records and billing statements.
• Request police reports, accident reports, and investigative records.
• Assist with Letters of Representation (LORs).
• Assist with Letters of Protection (LOPs).
• Track treatment progress and monitor client medical care.
• Maintain case notes and update case management software.
• Assist attorneys and case managers with settlement preparation.

Administrative Duties

• Draft correspondence.
• Manage electronic and physical case files.
• Upload and organize documents within the firm's case management system.
• Coordinate communication with insurance adjusters, medical providers, and clients.
• Prepare documents for attorney review and signature.
• Scan, copy, email, and file case-related documents.

Insurance & Medical Coordination

• Communicate with insurance carriers regarding claim status.
• Obtain claim information and adjuster contact information.
• Follow up with medical providers for records and billing.
• Coordinate lien and billing information as needed.

Compliance & Confidentiality

• Maintain confidentiality of all client and firm information.
• Follow all firm policies and procedures.
• Ensure accurate and timely documentation of all case activity.
• Comply with HIPAA and applicable privacy regulations.

Qualifications Required

• Fluency in English (verbal and written) Other languages a plus
• High School Diploma or GED
• Strong computer skills including Microsoft Office
• Excellent communication and customer service skills
• Strong organizational and multitasking abilities
• Ability to work in a fast-paced environment
• Professional demeanor and positive attitude

Preferred

• Personal Injury Law experience
• Experience with CASEpeer, Filevine, Clio, or similar case management software
• Experience requesting medical records and bills
• Knowledge of personal injury claims process
• Receptionist or Office Assistant experience in a law firm

Knowledge, Skills & Abilities

• Strong attention to detail
• Excellent verbal and written communication skills
• Ability to manage multiple cases simultaneously
• Strong time management and organizational skills
• Ability to work independently and as part of a team
• Problem-solving and critical-thinking skills
• Professional phone etiquette

Performance Expectations

• Timely completion of assigned tasks
• Accurate file maintenance and documentation
• Professional client communication
• Consistent follow-up on records, bills, and case requests
• Positive contribution to team goals and office culture
• Ability to manage multiple tasks timely

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer
• Ability to communicate effectively in person and by telephone
• Ability to occasionally lift up to 25 pounds

Schedule

• Monday – Friday
• Full-Time
• Some on call or overtime may be required based on the business needs

Compensation & Benefits

• Competitive compensation based on experience
• Paid time off
• Paid holidays
• Career growth opportunities
• Professional development and training

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person