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Personal Injury Intake Specialist

MOET Law Group

📍 Irvine, CA·Posted 5d ago

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💰 ~$42k–$54k/yrFull-Time401k MatchHealth InsuranceDental & VisionPTO / Paid Time Off

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Free food & snacks
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

MOET Law Group is seeking an experienced Personal Injury Intake Specialist to join our plaintiff-side personal injury law firm in Irvine, CA. This full-time, in-person role is ideal for a high-performing intake professional who excels in client communication, lead conversion, and high-volume call handling.

This position plays a critical role as the first point of contact for potential clients, requiring empathy, persistence, and the ability to effectively screen and convert qualified personal injury cases.

Salary Range: $20.00 – $26.00 per hour

Key Responsibilities

Handle high-volume inbound and outbound calls, emails, and online inquiries from potential clients
Conduct initial client interviews with empathy, professionalism, and attention to detail
Screen and qualify personal injury cases based on firm criteria
Follow up consistently with all pending leads and inquiries to maximize conversion
Respond quickly to new inquiries and establish strong client relationships
Maintain accurate records in the case management system and intake logs
Collaborate with team members to complete the intake and consultation process
Assist attorneys and staff with opening new cases and administrative tasks
Track referrals, client data, and communications using spreadsheets and CRM tools
Ensure all communications reflect a high level of customer service and professionalism

Qualifications

Minimum 1 year of personal injury or intake experience (required)
Bilingual (English/Spanish) – full professional proficiency required
Strong background in customer service and client communication
Experience working with performance-based metrics or quotas
Ability to handle a high-volume workload efficiently
Strong organizational and multitasking skills
Resourceful, proactive, and solution-oriented mindset
Excellent phone presence and written communication skills

Preferred Qualifications

Experience in a plaintiff personal injury law firm
Familiarity with case management systems (e.g., CASEpeer, Clio, Litify)
Proven track record of high conversion rates or intake performance

Job Details

Job Type: Full-time
Schedule: 8-hour shift
Work Environment: In-person

Benefits & Perks

Competitive salary
401(k)
Health, dental, and vision insurance
Paid time off (PTO)
Paid sick leave

Work Location Requirements

Ability to commute to Irvine, CA (required)
Ability to relocate to Irvine, CA prior to start date (required)

Equal Employment Opportunity

MOET Law Group is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, disability, or any other protected status.