Personal Injury Case Manager

Job Title: Personal Injury Case Manager

Salary: Starting at $60,000+ (Commensurate with Experience)

Position Overview

Taylor Law Firm is seeking an experienced and highly motivated Personal Injury Case Manager to oversee a pre-litigation caseload from intake through settlement preparation.

This is a high-impact role for a professional who thrives in a fast-paced environment, takes ownership of their files, and is committed to delivering exceptional client service. The ideal candidate is proactive, detail-oriented, and capable of managing complex case workflows with minimal supervision.

We are looking for someone who views case management as more than administrative work. This position requires critical thinking, investigative skills, strong client relationship management, and the ability to drive cases forward efficiently and strategically.

Key Responsibilities

Case Management & Strategy

• Manage a pre-litigation caseload from intake through settlement preparation.
• Develop and execute case plans to ensure timely progression of files.
• Analyze case facts, liability issues, insurance coverage, and treatment progress.
• Identify potential challenges early and recommend appropriate next steps.
• Escalate concerns and provide case recommendations to attorneys as needed.
• Evaluate cases for viability and identify matters that may not meet firm criteria.

Client Relationship Management

• Serve as the primary point of contact for clients throughout the life of the case.
• Maintain consistent communication and provide proactive case updates.
• Guide clients through the treatment process and ensure compliance with medical recommendations.
• Deliver a high-touch client experience that reflects the firm's commitment to service excellence.
• Address client concerns promptly and professionally.

Medical Records & Documentation

• Coordinate the collection, review, and organization of medical records and billing documentation.
• Monitor treatment progress and maintain communication with medical providers.
• Draft and manage Letters of Protection (LOPs).
• Ensure records and supporting documentation are complete and available for case evaluation and settlement demands.

Insurance & Claims Management

• Verify insurance coverage and investigate all available sources of recovery.
• Communicate directly with insurance carriers and adjusters.
• Draft Letters of Representation and initiate claims.
• Track claim status and ensure all deadlines and requirements are met.

File Management & Case Progression

• Maintain accurate and organized electronic case files.
• Utilize the firm's case management system to document all activity and communications.
• Monitor deadlines, treatment milestones, and file progression.
• Coordinate attorney-client meetings and case-related appointments as necessary.
• Ensure cases move efficiently through each stage of pre-litigation.

Qualifications

Required

• Minimum of two (2) years of case management experience in a Georgia personal injury law firm.
• Strong understanding of Georgia personal injury claims and pre-litigation procedures.
• Experience handling motor vehicle, trucking, premises liability, and other personal injury matters.
• Exceptional communication and client relationship skills.
• Strong organizational and time-management abilities.
• Ability to manage a high-volume caseload while maintaining accuracy and responsiveness.
• Proven ability to work independently and take ownership of results.

Preferred

• Bilingual (English/Spanish).
• Experience with CasePeer or similar legal case management platforms.
• Experience reviewing medical records and evaluating case value drivers.

What Makes Someone Successful in This Role

• Takes ownership of their caseload.
• Anticipates issues before they become problems.
• Builds trust quickly with clients.
• Communicates effectively with attorneys, providers, and insurance carriers.
• Maintains urgency without sacrificing attention to detail.
• Thrives in a results-oriented environment.

Important Notes

*** A formal paralegal certificate or degree is not required. We value proven experience, performance, and work ethic above credentials.

*** If you do not have experience working in a Georgia personal injury law firm, your application will not be considered.

Taylor Law Firm is committed to providing exceptional client service, maintaining high performance standards, and investing in professionals who take pride in delivering outstanding results.