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Legal Intake Specialist

TK Law

📍 Altamonte Springs, FL·Posted 9d ago

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💰 $40k–$60k/yrFull-Time401k MatchHealth InsuranceDental & VisionPTO / Paid Time Off

Benefits:

Health insurance
Paid time off
401(k) matching
Bonus based on performance
Dental insurance
Vision insurance

We want to thank you for your interest in this job and our Firm. Please call our office at 407-834-4847 and ask to speak with Angalyn in reference to this job post or email our office at [email protected] if you are interested in joining our team.

About the Role:

TK Law Inc. is looking for a motivated and detail-oriented Intake Specialist to join our growing legal team in Altamonte Springs, FL. This is an exciting opportunity to be the first point of contact for clients navigating the legal process, playing a vital role in shaping their experience from day one. If you thrive in a fast-paced environment and have a passion for helping people, we want to hear from you!

Candidate should be a professional, with a positive attitude, highly organized, smart, and able to keep up with a fast-paced environment. Business Professional Dress Required.

Responsibilities:

Conduct initial client intake interviews to gather case information and assess eligibility
Accurately enter and maintain client data in case management software
Communicate with prospective clients via phone, email, and in-person to explain the firm's services
Coordinate with attorneys and legal staff to ensure smooth case onboarding
Follow up with potential clients and track lead conversion through the intake pipeline
Maintain confidentiality and handle sensitive client information with discretion
Meet intake goals and metrics while delivering exceptional client service

Requirements:

Prior experience in a legal intake, customer service, or client-facing role preferred
Strong verbal and written communication skills
Ability to multitask and manage a high volume of inquiries in a fast-paced environment
Proficiency with legal case management software is a plus
Empathetic, professional demeanor with the ability to build rapport quickly
Highly organized with strong attention to detail and data accuracy
Bilingual (English/Spanish) is a plus

About Us:

TK Law Inc. is an Elite full-service law firm based in Seminole County, FL, committed to providing clients with compassionate and effective legal representation. Our team is known for going above and beyond to advocate for those we serve, earning the trust and loyalty of our clients. We have a highly organized and systematized practice and a team that works well together. Some on our staff have been with us three years and others for more than eight years. We encourage upward job mobility and that our staff is successful in their positions. We have a professional office, but we wouldn’t call it stuffy. We would describe ourselves as jovial and young in spirit