Legal Intake Specialist

Company Overview

BK Law Group, LLC is a firm headquartered in Bloomington, MN. The firm handles criminal defense and personal injury.

Our firm was built on the understanding that comprehensive representation does not begin and end in the courtroom. We know that just having sound legal counsel does not translate to a comprehensive and satisfactory experience for a client. We want our clients to be satisfied with their choice of firm, not just in their choice of attorney. Our client service and support staff are dedicated to making the experience of retaining an attorney as smooth as possible and ensuring that no client ever has a question or concern that goes unanswered. It doesn't matter how good an attorney is if they don't pay close attention to the wants and needs of the client. We want to make sure that each of our clients is as happy with the experience they have with our firm as they are with the ultimate result in his or her case.

Job Summary

BK Law Group, LLC is seeking a full-time Client Intake Specialist to join their growing team. The Client Intake Specialist's main objective is interacting with prospective clients to ensure the prompt signing of appropriate criminal defense cases and personal injury cases and establishing a quality relationship between the prospective client and the firm.

Responsibilities:

• Serve as the primary point of contact and evaluate potential personal injury cases based on established criteria and sign those cases over the phone.
• Promptly and professionally answer a high volume of inbound calls.
• Respond to potential clients via phone, email, chat, and text.
• Coordinate and assist with the intake schedules for attorneys or intake attorneys as needed.
• Perform client relation responsibilities to ensure customer satisfaction.

Requirements:

• 1+ years of Criminal Defense or Personal Injury experience
• Strong sales skills.
• Strong verbal, interpersonal, and written communication skills.
• Ability to multitask with interruptions in a fast-paced environment.
• Good organizational, time management, and problem-solving skills.
• Ability to exercise flexibility, initiative, good judgment, and discretion.
• Must be able to pass a background check.
• Fluency and/or comprehension of other languages is a plus.

Job Type: Full-time

Pay: Up to $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Work Location: In person