Legal Intake & Office Support Specialist

Position: Legal Intake & Office Support Specialist

Full-Time | In-Office | $18.00–$22.00 per hour

This is not a remote or hybrid position.

Job Description

Are you the person who answers the phone with energy, remembers what needs to get done, and notices the little things before someone has to ask?

Lonati Law Firm is looking for a Legal Intake & Office Support Specialist to join our team in our Dallas, Georgia office.

This is not a sit-at-the-front-desk-and-wait-for-the-phone-to-ring position. We are a busy personal injury law firm, and this role is an important part of keeping our clients taken care of and our office running smoothly.

You will be one of the first people potential clients speak with when they contact our firm, so we need someone who is friendly, confident, professional, compassionate, and comfortable talking with people from all walks of life. At the same time, you will provide administrative support throughout the office and help make sure everyday tasks don't fall through the cracks.

We are looking for someone who takes ownership of their responsibilities, pays attention to details, can juggle multiple tasks, and doesn't need to be reminded five times to finish something.

Your responsibilities will include:

• Serving as the primary person answering incoming phone calls and directing calls appropriately
• Speaking with potential new clients and completing new client intakes
• Responding to and assisting with incoming texts and emails
• Entering and maintaining information in our legal software and other internal systems
• Scheduling appointments and sending appointment confirmation texts
• Assisting with opening and organizing new client files
• Scanning, uploading, organizing, and filing documents
• Processing incoming mail and preparing outgoing mail
• Making copies and preparing documents and packets for clients and staff
• Maintaining physical files, folders, labels, and office materials
• Assisting with settlement-check documentation and filing
• Handling routine trips to the bank and/or mail when needed
• Ordering and maintaining office supplies
• Helping manage printers, labels, folders, and other day-to-day office needs
• Keeping client meeting areas organized after appointments
• Assisting with opening and closing office duties
• Providing administrative support to attorneys and staff as needed
• Pitching in wherever is necessary to help the office operate efficiently

You May Be a Great Fit If You:

• Have excellent phone etiquette and genuinely enjoy talking to people
• Are personable and can quickly build rapport with someone you've never met
• Have strong computer and data-entry skills
• Are extremely organized and detail-oriented
• Can manage several things at once without losing track of what still needs to be completed
• Are dependable and punctual
• Communicate clearly and professionally
• Are comfortable learning new computer programs and procedures
• Can follow written and verbal instructions
• Take initiative instead of waiting to be told what to do next
• Understand that seemingly small administrative details matter
• Are willing to help your coworkers rather than saying, "That's not my job"
• Can work in a fast-paced environment where priorities sometimes change quickly
• Want to be part of a team rather than simply come to work, do the minimum, and go home

What We Offer

We work hard, but we also believe work should be somewhere you actually enjoy coming every day. Our current benefits include:

• A competitive salary and benefits (PTO, $18-22/hr, 401(k))
• Weekly on-time direct deposits (Who doesn’t like a paycheck weekly)
• Birthday PTO day (Why? - Because no one should work hard on their birthday)
• Opportunities to earn additional PTO
• Casual dress code
• Company swag
• On-the-job training, with opportunities for growth within the firm
• Company Days of Service and opportunities to give back to our community
• A fun, supportive team environment
• Instacart membership during maternity or paternity leave

About Lonati Law Firm

Lonati Law Firm is a fast-moving Georgia personal injury firm focused on providing an exceptional experience for our clients while delivering outstanding legal representation. We believe in working hard, staying humble, helping one another, and having some fun along the way. We aren't a stuffy law office, and we don't want to become one. We're looking for someone who wants to become an important part of the team—not someone simply looking for their next job. Your existing description captures that culture as a collaborative, fast-moving firm focused on client experience and community involvement.

**IMPORTANT — HOW TO APPLY**

Attention to detail is extremely important in this position, so our application instructions are part of the hiring process. Please do not apply through Indeed's Apply Now button. Instead, visit the Careers page on the Lonati Law Firm website and follow the application instructions provided there. Applicants who do not follow the application instructions will not be considered.

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• Paid time off

People with a criminal record are encouraged to apply

Work Location: In person