Intake & Operations Coordinator

Intake & Operations Coordinator
Location: Fort Lauderdale, FL

About the Opportunity:

Your Responsibilities:

• Process new client and matter intake requests, ensuring information is complete, accurate, and consistent with firm policies and service-level agreements.
• Run and review conflict of interest checks, escalating potential conflicts to the appropriate stakeholders in a timely manner.
• Coordinate new matter setup across firm systems, verifying and entering client, matter, and case-related information accurately.
• Generate and maintain intake reporting for firm leadership, tracking volume, turnaround times, and outstanding items.
• Support onboarding for new clients and matters, and help train new team members and attorneys on intake procedures and systems.
• Maintain data integrity across intake and matter management systems, coordinating with attorneys and staff so information flows smoothly between intake, matter management, and billing.
• Partner with the Director of Legal Operations to develop new workflows, document existing processes, and identify opportunities for automation and efficiency.

What You Bring:

• High school diploma or equivalent required; Associate’s degree preferred.
• Minimum of 2 years of professional work experience in a law firm, legal services, or professional services environment preferred.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills, with a professional, detail-oriented approach.
• Comfort adapting to changing priorities and learning new tools, including firm-approved AI and technology, to improve efficiency and service delivery.

Perks of Working at Kelley Kronenberg:

• Competitive salary
• Company-paid PPO health insurance, with dental and vision options
• Generous PTO, including a floating holiday and a dedicated mental health day
• 401(k) with employer match
• A diverse, equitable, and inclusive work environment
• Ongoing support and professional development