Front Desk Receptionist

Front Desk Receptionist

Position: Front Desk Receptionist

Schedule: Monday- Friday (30 to 37.5 hours per week)
Pay: $15 per hour, based on experience

Location: Chattanooga, TN| In-office position

At Jelks Law, we help people protect what’s most important to them ~ their dignity, their family, and their business. We have the privilege of walking with people during the most important times of their lives whether it’s the birth of a new child, the death of the family matriarch, or launching a new business.

Because of that, the person at our front desk is incredibly important.

You are often the first person a client meets, the first voice they hear, and the first impression they have of Jelks Law.

We are looking for someone who genuinely loves people and has a natural gift for making others feel welcome, comfortable, and cared for.

What It’s Like to Work Here

One word: rewarding.

We help people during some of the most vulnerable times of their lives. While we can’t fix all of their problems, we can provide them with peace of mind that they, or the people they love, will be taken care of.

Okay, another few words: unlike anything you’ve experienced.

The individual and collective wellbeing of each team member comes first here. We would never once ask you to prioritize the firm over your wellbeing or your family. So, we offer flexibility that works for your needs – and we actually mean it. We know that if we take care of our team members, they will take care of the Firm.

So, at this point, you’re probably wondering - what’s the downside?

We are BUSY!

There is always something happening. Phones are ringing, clients are arriving, attorneys need things, and there is absolutely always something to do. We are fortunate to have a large client load and countless potential clients who want to work with us.

That is why we need you.

What We Need

We need a Front Desk Receptionist who is warm, outgoing, confident, and genuinely excited to interact with people.

We are looking for the person who can walk into a room and immediately make people feel comfortable.

You know how to read the room. You know when someone wants to chat and when they are nervous and need a little extra reassurance. You can strike up a conversation with just about anyone, but you also know when to give someone a little space.

You are the person clients remember because you made them feel like they belonged here.

Think Southern hospitality with a professional touch.

We want someone with the kind of personality that makes people say, “I just love them!” after meeting you for five minutes.

You should be naturally bubbly, friendly, and personable without being overbearing. You should enjoy talking to people, remember names, notice when someone needs help, and genuinely care about the experience people have when they walk through our doors.

And because this is a law firm, you also need to understand that our clients are sometimes coming to us during difficult or emotional seasons of their lives. Being cheerful is wonderful. Knowing how to adjust your energy to meet the person in front of you is even more important.

We can teach you our systems.

We can teach you our processes.

We can teach you the legal terminology.

We cannot teach you how to genuinely love people.

That is what we are looking for.

Example of Responsibilities:

· Greeting clients and visitors warmly when they arrive and helping them feel comfortable

· Offering clients something to drink and making sure they know where to go

· Answering incoming phone calls and directing calls appropriately

· Assisting our Intake Coordinator with calls when they are helping other callers

· Scheduling and confirming appointments

· Monitoring the front desk and keeping the reception area welcoming, clean, and organized

· Receiving and distributing mail and packages

· Assisting with scanning, copying, filing, and other basic administrative tasks

· Providing clients with copies of documents when requested

· Assisting with team lunches, birthdays, anniversaries, and other Firm celebrations

· Helping the team with general administrative tasks as needed

· Other duties that help keep the Firm running smoothly and our clients well cared for

The Person We Are Looking for

We are looking for someone who:

• Is extremely personable and outgoing
• Has a naturally warm, bubbly personality
• Loves talking to people
• Makes friends easily
• Has genuine Southern hospitality
• Knows how to make people feel welcome and cared for
• Can read the room and adjust their approach accordingly
• Is comfortable talking with people from all walks of life
• Is confident answering a busy phone line
• Is friendly without being unprofessional
• Is empathetic and patient
• Has excellent verbal communication skills
• Is trustworthy and capable of keeping information confidential
• Is reliable and dependable
• Is comfortable in a busy environment
• Can juggle multiple things happening at once without becoming easily overwhelmed
• Is organized and detail-oriented
• Is comfortable learning new technology and software
• Gets along well with others and enjoys being part of a team
• Is a self-starter who sees something that needs to be done and does it
• Is coachable and willing to learn
• Has a positive attitude and brings good energy into the office
• Understands that how we make people feel matters just as much as what we do for them

Previous law firm experience is not required.

Honestly, we would rather have someone with an incredible personality, a great work ethic, and a genuine love for people than someone with years of experience who does not enjoy interacting with clients.

We can teach you the job.

We are looking for you.

Benefits

o Truly flexible schedule

o After your 90-day trial period:

o Paid time off

o Paid holidays

o Paid floating holiday for your birthday

o Paid sick days

o Health, dental, and vision insurance paid 50% by the Firm

o After six months with the Firm:

o Life insurance paid 100% by the Firm

o Short-term disability paid 100% by the Firm

o After one year with the Firm:

o 401K with company match

Diversity, Inclusion, & Equity Matter to Us

Studies show that diverse candidates are less likely to apply for a position if they do not wholeheartedly believe that they are 10,000% capable of fulfilling the job duties. We would rather have someone who is reliable, a quick learner, functions well under pressure and has a great personality over a well experienced candidate any day. We can teach you the skill set.

Jelks Law, PLLC is an equal opportunity employer. We value a diverse workplace and strongly encourage women, people of color, LGBTQ+ individuals, people with disabilities, foreign-born residents, and veterans to apply. We will not discriminate against you based on who you are, what you look like, who you love, where you come from, or how you were born.

How to Apply

If it sounds like you’d be a great fit to join our team, email a PDF of your resume to [email protected]. We will not consider resumes that are submitted through any other platform. The subject line in your email should state which position you are applying for.

Pay: Up to $15.00 per hour

Expected hours: 30.0 – 37.0 per week

Work Location: In person