Front Desk Receptionist – Immigration Law Firm

The Law Office of Erika N. Salter is seeking a professional, dependable, and client-focused Front Desk Receptionist to join our team. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and understands the importance of providing an excellent first impression.

As the first point of contact for many of our clients and prospective clients, the Front Desk Receptionist plays an important role in the client experience and the daily operations of our firm.

Key Responsibilities

• Professionally greet clients, and visitors entering the office.
• Answer and manage a high volume of incoming telephone calls.
• Determine whether callers are new or existing clients and route calls appropriately.
• Schedule consultations, client appointments, and other meetings.
• Gather accurate information from prospective clients and assist with the initial intake process.
• Document calls, messages, appointments, and client communications accurately in the firm's case management system.
• Route messages and calls to attorneys, paralegals, and other team members.
• Maintain an organized and professional reception and lobby area.
• Assist with incoming and outgoing mail, deliveries, scanning, and other administrative duties.
• Protect confidential client and firm information at all times.
• Work collaboratively with attorneys, paralegals, intake, and administrative team members to provide a positive client experience.

Qualifications

• Bilingual English/Spanish.
• Previous receptionist, front desk, customer service, call center, or administrative experience required.
• Strong verbal and written communication skills.
• Professional telephone etiquette and customer-service skills.
• Comfortable handling a high volume of calls and interacting with clients who may be experiencing stressful or sensitive situations.
• Dependable, punctual, professional, and team-oriented.
• Ability to maintain confidentiality and exercise good judgment.

Why Join Our Firm?

The Law Office of Erika N. Salter is a growing law firm serving individuals and families with important immigration and legal matters. Our team works in a collaborative, fast-paced environment where professionalism, client service, accountability, and teamwork are valued.

We offer a professional workplace, opportunities to learn and grow, and the opportunity to become part of a team committed to serving our clients and community.

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Language:

• Spanish (Preferred)

Work Location: In person