Customer Service Representative / Legal Receptionist

Are you looking for a stable, full-time position where you can become an important part of a professional, client-focused law office? We take pride in our work and value team members who do the same. If you want a dynamic role where your helpfulness directly impacts our clients, we want to hear from you!

Is this you?

● Are you friendly and professional in your daily interactions?

● Do you communicate well with colleagues and clients?

● Do you pay close attention to detail in all of your work?

● Are you comfortable handling multiple responsibilities at the same time?

● Do you thrive in a busy office environment?

● Are you dependable, punctual, and professional every single day?

● Can you maintain strict confidentiality and handle sensitive information with good judgment?

What You’ll Do

● Client Care: Greet visitors, answer and direct incoming calls with a courteous, professional telephone manner, assist clients with scheduling, and update clients on case status as directed.

● Calendar Management: Schedule and coordinate appointments and telephone conferences.

● Office Coordination: Receive, sort, and distribute mail, and monitor routine email communications.

● Administrative Support: Assist attorneys and staff with scanning, copying, filing, and keeping client records meticulously organized.

● Team Collaboration: Stay attentive to office needs, follow through on assignments, and perform other duties as assigned to help the team succeed.

What We’re Looking For

● Experience: Previous experience as a receptionist, administrative assistant, or customer service representative. Legal office experience is a plus, but we are willing to train the right candidate!

● Skills: Proficient with basic computer functions, email, Microsoft Office, and document management.

● Traits: Strong organizational skills, a positive attitude, a willingness to learn, and the ability to work comfortably both independently and with a team.

What We Offer

● A supportive, professional, and client-focused environment.

● Comprehensive training on our specific legal office procedures.

● A consistent, reliable Monday–Friday work schedule.

How to Apply

If you answered yes to the questions above, you belong on our team! Please submit your resume through Indeed for consideration.

Pay: From $16.00 per hour

Expected hours: 40.0 per week

Application Question(s):

• Do you have prior experience working in a law office or legal environment? (Answering 'No' will not disqualify you; we are willing to train the right person!)
• "This role requires managing busy calendars, tracking details, and updating clients on sensitive legal matters. Please share a brief example of a time you had to handle multiple tasks at once while making sure no details were missed."

Experience:

• Receptionist, Administrative or Customer Service : 1 year (Preferred)

Ability to Commute:

• Ocala, FL 34471 (Preferred)

Work Location: In person