Client Care Coordinator - Real Estate

Client Care Coordinator
Thompson Law Group, PLLC | Virginia Beach, VA | Full-time | On-site

At Thompson Law Group, culture isn't an afterthought. It's the reason our clients become raving fans and our team loves coming to work.

Founded in Virginia Beach in 2010, Thompson Law Group, PLLC serves families and businesses throughout Hampton Roads, Virginia, and North Carolina. We focus on residential and commercial real estate closings, corporate law, civil litigation, and wills, trusts, and estates. Led by Brett B. Thompson, the #ClosingNinja, our team has represented thousands of clients on matters that impact their property, businesses, and personal planning.

We strive to build lasting relationships through hard work and attention to detail, while exhibiting the highest degree of honor, discipline, and integrity. We genuinely appreciate our clients, our partners, and each other, and we're proud to give back to our military community and Hampton Roads. We're growing and looking for a Client Care Coordinator to be the friendly, organized first point of contact for our clients.

What you'll do

• Answer phones, respond to emails, and greet visitors in a professional and welcoming manner
• Schedule appointments and closings, and confirm and update client information
• Coordinate documentation for real estate closings and other legal matters
• Keep clients informed and make sure they understand their next steps
• Maintain accurate records in our case and closing management systems
• Support attorneys and staff with administrative tasks
• Proactively follow up with clients, agents, and lenders to ensure a smooth, positive experience

What we're looking for

• Real estate experience (required), such as in a law firm, title company, real estate office, or lender
• Comfort with technology and the ability to quickly learn new software, including case and closing management systems
• Proficiency with email, calendars, and word processing
• Strong interpersonal skills and the ability to build trust and rapport with clients and colleagues
• Professional phone etiquette and experience with multi-line phone systems
• Clear, effective verbal and written communication
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize in a fast-paced environment
• A grateful attitude and a genuine desire to deliver an exceptional client experience

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience in real estate (law firm, title, lender, or brokerage)?

Work Location: In person