Case Manager

The Case Manager will be responsible for managing a portfolio of cases, coordinating with attorneys and clients, and ensuring that all case-related activities are handled efficiently and effectively. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks simultaneously.

Key Responsibilities:

● Serve as the client’s primary point of contact.

● Maintain regular communication with clients, providing updates every 30 days and setting realistic expectations of the case timeline.

● Use the case management system properly and efficiently.

● Gather and verify key client details.

● Collect details on the client’s personal and health insurance, including Medicare or Medicaid, and explain the relevance of this information for their case.

● Verify client injuries and medical treatment; assist in setting up additional treatment if needed.

● Liaise with medical providers such as Tri-med and independent doctors to coordinate treatment plans.

● Order and track medical records, bills, and other case-related documents.

● Add relevant information to case management systems, update case statuses, and open appropriate checklist items.

● Ensure all pertinent medical and billing records are ordered once liability is confirmed.

● Manage case expenses, including attorney fees, treatment facility costs, and lost wages documentation.

● Track reductions on bills and negotiate with providers for cost reductions on the client’s behalf.

● Prepare and package demand letters, settlement brochures, and supporting documents for attorney review and submission to insurance companies.

● Follow up with attorneys and insurance adjusters on the status of demands and settlement offers.

● Manage the disbursement of settlement funds, ensuring legal obligations are met, including lien payments and reductions.

● Coordinate the settlement disbursement process, including the drafting of disbursement sheets and liaising with clients on payment methods.

● Ensure all necessary checks are prepared, distributed to clients and providers, and scanned for record-keeping.

● Once file is ready to be closed, ensure that the file is sent to your supervisor to close out with all pertinent documents saved in the case management system.

Qualifications:

● Strong organizational skills and attention to detail.

● Excellent communication and client service skills.

● Ability to manage multiple cases simultaneously and meet deadlines.

● Familiarity with personal injury law, medical records management, and legal billing processes is preferred.

● Proficiency in case management software is a plus.

● Empathy and patience in dealing with clients who may be going through stressful or painful situations.

● Proactive problem-solving skills and the ability to manage multiple tasks efficiently.

● High level of professionalism and confidentiality when handling sensitive client information.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Experience:

• Legal case management: 1 year (Required)
• Law office: 1 year (Required)

Ability to Commute:

• Birmingham, AL 35223 (Required)

Work Location: In person