Case Manager- Social Security Disability

Case Manager – Social Security Disability Law Firm

About Us

Burgess & Christensen Disability Attorneys is a Social Security Disability law firm serving clients throughout the North Atlanta Metro area. Our mission is to guide individuals through the Social Security Disability claims process—from initial application through the hearing level—with compassion, clarity, professionalism, and strong advocacy.

We are a client-focused, paperless law firm that values accountability, organization, communication, teamwork, and attention to detail.

Position Overview

We are seeking an experienced, compassionate, and highly organized Case Manager who takes ownership of their caseload, communicates effectively with clients, and consistently meets critical deadlines.

This position requires someone who can independently manage a high-volume caseload while maintaining accurate documentation and providing clients with consistent communication throughout the disability process.

Because Social Security Disability cases involve strict filing and appeal deadlines, attention to deadlines and follow-through are essential requirements of this position.

Key Responsibilities

• Manage Social Security Disability cases from initial application to final resolution.
• Monitor all appeal deadlines, statutes, hearing-related deadlines, and assigned tasks.
• Ensure applications, appeals, forms, and supporting documentation are completed accurately and submitted on time.
• Communicate regularly with the Social Security Administration regarding case status and outstanding requirements.
• Maintain regular communication with clients and provide timely, professional case updates.
• Respond to client calls, emails, and concerns within established firm timeframes.
• Obtain updated information regarding clients' medical treatment, providers, medications, diagnoses, employment, and other case-related changes.
• Coordinate with the Medical Records Specialist regarding medical evidence needed to develop claims.
• Maintain accurate and complete case notes, communications, documents, and tasks in Clio.
• Review assigned tasks and caseload regularly to prevent overdue matters.
• Prepare cases for attorney review and hearing preparation within established internal deadlines.
• Immediately escalate urgent issues, missed or approaching deadlines, and other matters requiring attorney attention.
• Coordinate communication between clients, attorneys, SSA, medical providers, and other parties as necessary.
• Assist with administrative and office responsibilities as needed.

Performance Expectations

Successful Case Managers are expected to demonstrate:

Deadline Management: Appeals, statutes, hearing deadlines, and assigned tasks must be completed on time. Missed appeal or filing deadlines are considered serious performance concerns.

Caseload Ownership: Regularly review your caseload, identify matters requiring action, and take appropriate steps without waiting for repeated reminders.

Client Communication: Maintain consistent communication with clients and respond professionally and compassionately to questions and concerns.

Clio Task Management: Keep tasks current and maintain minimal overdue work.

Documentation: Accurately document client communications, SSA contacts, case developments, filings, and follow-up activities in Clio.

Organization: Effectively manage multiple cases, priorities, and deadlines simultaneously.

Communication: Notify the appropriate attorney or supervisor promptly when an issue could affect a client's claim or a required deadline.

Qualifications

• Minimum of 2 years of experience as a Case Manager, Paralegal, Legal Assistant, or similar legal/administrative professional.
• Social Security Disability experience strongly preferred.
• Bachelor's degree is a plus.
• Strong customer service, communication, and active-listening skills.
• Excellent organizational and time-management abilities.
• Exceptional attention to detail and accuracy.
• Ability to prioritize competing and time-sensitive deadlines.
• Proficiency with Microsoft Office.
• Experience with Clio or similar case-management software preferred.
• Ability to work independently while remaining an effective member of a team.
• Ability to handle sensitive client situations with empathy, patience, and professionalism.
• Bilingual English/Spanish is a plus.

Application Questions

Please email the Law Firm Administrator at [email protected] with your résumé and answers to the following questions:

• You have three urgent deadlines due on the same day, including a time-sensitive Social Security filing. How would you determine what to handle first, and how would you ensure all three are completed?
• Tell us about a time you discovered that an important deadline or task was at risk of being missed. What did you do?
• When managing a high-volume caseload, how do you decide which cases require your attention each day?

Compensation

• Starting at $57,000+ per year, based on experience and qualifications.
• Performance-based bonus opportunities.
• Monthly and/or quarterly team incentives.

Benefits & Perks

• Paid Time Off (PTO).
• Paid holidays.
• 401(k) with employer match.
• Ongoing training and professional development in Social Security Disability law.
• Career growth and advancement opportunities.
• Supportive, team-oriented work environment.
• Meaningful work assisting individuals navigating the disability process.

Schedule

• Full-time, Monday through Friday.
• Standard business hours.
• In office or remote.

Why Join Our Team?

This position provides an opportunity to manage Social Security Disability cases from beginning to end while developing specialized knowledge in disability law.

We are looking for someone who takes pride in keeping an organized caseload, meeting deadlines, communicating with clients, and taking ownership of their responsibilities.

If you are dependable, organized, compassionate, and someone who believes that deadlines should be handled before they become emergencies, we would like to hear from you.

Burgess & Christensen Disability Attorneys is an equal opportunity employer.

Pay: From $57,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Application Question(s):

• Do you have at least 2 years of experience working in a law firm or professional office setting?
• Do you have experience managing cases, files, or client matters from start to finish?
• Are you comfortable communicating with clients who may be in stressful or emotional situations?

Work Location: Hybrid remote in Marietta, GA 30064